Your privacy is and will always be enormously important to us.
Our Privacy Notice is designed to provide transparency into our data practices in a format that is easy to read and navigate. Please read the sections below to understand how we collect, use, share, and safeguard your information in order to offer you the most seamless vehicle and energy experience imaginable.
Our privacy policy is Privacy by default. We will never share or distribute any information about our customers, unless the receiving party is bound by a non-disclosure agreement or a data protection agreement.
Your privacy is governed by the Laws of Norway, not allowing us to transfer electronic information about you to any third parties without ensuring that they are bound by a non-disclosure agreement, or a data protection agreement.
How We May Use Your Information
We may collect two main types of information related to you or your use of our products and services:
Depending on the 0gcs products and services you request, own, or use, not
all of these types of information may be applicable to you.
When you visit our website or contact us with questions or for product information (in person, online, telephone, and email), we may collect a variety of information from or about you, your Zero Gravity Pump, devices, or from third parties. For example, data we collect may include.
|
Categories of Data |
Description |
Purpose and Legal Basis |
|
Contact Information |
Your name, address, region, email, phone number, contact preference |
To communicate with you, process your request, and provide products or services, based on consent or our contract with you |
|
Communications or interactions |
Your requests for information, calls, emails, or in person communications, newsletter and 0gcs events |
To communicate with you, confirm eligibility, and provide products or services based on consent or our contract with you |
|
Network activity information |
Your device model, browser type, operating system, region, IP address, pixel tags, cookies |
Optimize website and app performance, based on either your consent, our contract with you and/or our legitimate interests in improving user experience and security |
We may also receive information about you from sources such as public databases, joint marketing partners, certified installers, affiliates and business partners, and social media platforms.
Cookies and other similar technologies: Cookies are pieces of information stored directly on the computer that you are using. When you visit our website, we may use essential cookies, to provide you with a service requested by you or when this is necessary for the functioning of our website. Additionally, we may also use analytics and marketing cookies in locations where the placement of such cookies does not require user consent.
If you are a 0gcs product or service owner, we may also collect other information from or about you and your Zero Gravity Pump. We may collect such information either through remote access or in person (for example, during a service appointment). Depending on which of our products and services you request or use, not all of these types of information may be applicable to you.
0gcs Account:Customers who purchase certain 0gcs products may also create a 0gcs Account, which is hosted on our website. You can access your 0gcs Account to update the information from or about you in that account at any time. The information contained in your account includes:
We may use the information we collect to:
This includes contacting you to advise you of important safety-related
information, to notify first responders in the event of an accident
involving your vehicle, present products and offers tailored to you, or to
respond to your inquiries and fulfill your requests for product
information, 0gcs Updates, and other events.
When you contact us for information or make a purchase, we may use the data collected for a variety of purposes. Below are examples of what we may use your personal data for in delivering the most seamless vehicle and energy experience imaginable.
- To offer you information on contests, events, and promotions and to administer these activities
- To share administrative information with you, such as changes to our terms, conditions, and policies
- For educational and awareness purposes on topics that interest you
- To advise you of important safety-related information about your vehicle or energy product or to notify first responders in the event of an accident involving your vehicle
- To complete your purchase, request for product leasing or financing, and have your order installed or delivered to you
- To monitor your 0gcs product’s performance and provide related services, including over-the-air updates
- To understand, triage, and fix issues or concerns with products and services
- To conduct research, develop and promote new products and services, and to improve or modify our existing services
- To analyze and improve the safety and security of our products and services
- For business purposes such as data analytics, audits, fraud monitoring and prevention, business planning, determining effectiveness of campaigns, reporting, and forecasting
- To fulfill contractual obligations with third parties, agents and affiliates
- To analyze, reconstruct, investigate or otherwise determine the cause of a pump-related incident or accident
- To comply with legal obligations, law enforcement, and other government requests
0gcs retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Notice, in our service-specific notices, or as required by law. The criteria for determining data retention may include consideration of its use, our relationship with you, whether there is an existing contract for services, whether you have provided your consent, or if there is a legal requirement to retain certain data. We carefully examine whether it is necessary to retain the personal data collected and work to ensure that the data is retained for the shortest period possible.
When we process personal data about you, we do so with your consent and/or as required to provide the products or services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems, products and our customers, or fulfill other legitimate interests of 0gcs. We do not share information that personally identifies you with third parties for their marketing purposes unless you opt-in to that sharing. For more details regarding which legal justification 0gcs relies on for each data processing activity, see "Purpose and Legal Basis" in the above section "Information We May Collect".
We may also use and disclose information about you if legal obligations (such subpoenas or court orders), law enforcement, or other issues of public importance, disclosure is necessary. We may also share information about you, where there are legal grounds to do so, if we determine that disclosure is reasonably necessary to enforce our Terms of Use or protect our operations or customers. This could include providing information to public or governmental authorities. Additionally, in the event of a reorganization, merger, change of control, or sale we may transfer any personal data we collect to the relevant third party.
Except as described here, 0gcs may also collect, use, and share information that does not, on its own, personally identify you. Such information may be used for any purpose, including for example, for operational or research purposes, for industry analysis, to improve or modify our products and services, to better tailor our products and services to your needs, and where legally required.
We limit how, and with who, we share your personal data with our business
partners, to ensure that information from you is not shared with third
parties not bound by a non-disclosure agreement or a data protection
agreement.
Examples of when we may share your information include, payment processing, order fulfillment, product installation, customer service, marketing, financing, service or repair, and other similar services.
When you contact us for information or make a purchase, we may use the data collected for a variety of purposes. Below are examples of what we may use your personal data for in delivering the most seamless zero gravity pump and energy experience imaginable.
|
Categories of Recipients |
Description |
Reason for Sharing |
|
Affiliates and subsidiaries |
Companies that are owned or controlled by 0gcs, or where we have a substantial ownership interest |
To assist, operate, enhance, and fulfill services on our behalf based on our legitimate interests to outsource certain operations |
|
Service providers and business partners |
Companies we’ve hired to provide services like customer support, product financing, repair estimate providers, infrastructure, and other professional service providers |
To assist, operate, and fulfill services on our behalf based on our legitimate interests to outsource certain operations |
|
Payment processors |
Companies we contract with to securely process your payment details |
To enable payment processing based on our contract with you, and fraud prevention in line with our legitimate interests |
|
Categories of Recipients |
Description |
Reason for Sharing |
|
Financial institutions |
Companies that process credit applications for lease and financing offerings |
To confirm your eligibility, and process your request for service based on your consent or our contract with you |
|
Energy utilities and energy services companies |
Companies that deploy and distribute energy to your home from the grid |
To fulfill your request for Energy products and services based either on your consent, our contract with you or pre-contractual arrangements requested by you |
|
Certified energy installers |
Partners who may perform financing, permitting, inspections and installations |
To perform, assist, and fulfill services on either our behalf or yours based on your consent or our contract with you |
|
Third party service and repair centers |
Third party service locations we partner with to provide you with quality repair |
To facilitate service and repairs, and improve costs and service based on our contract with you and our legitimate interests in improving costs and service |
|
Categories of Recipients |
Description |
Reason for Sharing |
|
Law enforcement and government authorities |
Disclosure of information as required by law, or when otherwise appropriate |
To comply with applicable laws based on our legal obligation or legitimate interests |
The personal data we collect may be shared between 0gcs and our subsidiaries, affiliates (companies that are owned or controlled by 0gcs, or where we have a substantial ownership interest), third party service providers, channel partners, suppliers, and others when necessary to perform services on our or on your behalf. For example, companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our privacy and data protection requirements and are not allowed to use personal data they receive from us for any other purpose.
In addition, we may share information with:
Third party service providersand channel partners to provide services such as website hosting, data analysis and storage, payment processing, order fulfillment and product installation, wireless connectivity to 0gcs products, information technology and related infrastructure, customer service, product design, product diagnostics, maintenance or related services, email delivery, credit card processing, auditing, marketing, voice command processing, and other similar services.
Subsidiaries and affiliates (such as 0gcs Insurance Services, Inc.) to develop new and improve existing products and services, perform data analysis, and reporting. For example, in the event you request service/repair of your vehicle from a service center that is operated either by 0gcs or by a third party, we may share information about your pump, repair, and associated personal data to optimize your experience, accurately price repairs, and improve our business practices.
Repair estimate providers and any insurance company to enable 0gcs or third party service centers to perform services on your pump such as repair or maintenance. When you request 0gcs to perform certain services, we share limited information about you and the pump with these parties to help provide you with an accurate repair estimate and to facilitate payment. Repair estimate providers may use this information in the aggregate to create and publish industry analytics.
Other third-party business partners to the extent that they are involved in the purchase, lease, or service of your 0gcs products. We share limited information from or about you or your 0gcs products to allow you to take advantage of those services if you elect to utilize them, with such partners as finance institutions, leasing, registration, title companies, electric utilities, permitting authorities and insurance companies.
Third parties you authorize, such as:
- Certified installers, where we may directly or indirectly sell you the energy products that you have requested, or where the Certified Installer owns or is financing your energy products.
- With third-party service centers or providers, if you choose to utilize them. Note that some information about you is stored on certain 0gcs products and may be accessible directly to the third-party service centers or providers that you choose to utilize to diagnose or service your 0gcs product.
- Third-party sponsors of contests and similar promotions, if you elect to participate; With your social media account provider, if you connect your 0gcs Account and your social media account. If you do so, you authorize us to share information with your social media account provider and you understand that the use of the information we share will be governed by the social media account provider’s privacy notice.
Third parties when required by law or other circumstances, such as:
- To comply with a legal obligation (such as subpoenas or other court orders); in response to a lawful request by governmental authorities conducting an investigation, including to comply with law enforcement requirements and regulator inquiries; to verify or enforce our policies and procedures; to respond to an emergency; to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable; or to protect the rights, property, safety, or security of our products and services, 0gcs, third parties, visitors, or the public, as determined by us in our sole discretion.
- With your employer or other fleet operator or the owner of the 0gcs product, if you do not directly own it, as authorized by local law.
- With a third party in connection with any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any insolvency or similar proceedings).
We enable you to obtain access and control the data that we collect, use, and share. Through device permissions, in-app settings, communication preferences, your 0gcs Account.
Your data is your decision.
0gcs Updates:When you request information, purchase a product, or sign up for promotional communications, 0gcs may contact you by email, call, text, or via the 0gcs app about promotions, our products and services, and other information that may be of interest to you. If you no longer want to receive promotional-related emails or messages, you may opt out at any time by following the unsubscribe instructions. Please note that we may still be required to send you administrative or other important messages, such as billing notices or policy changes, even if you opt out of receiving other communications.
Data Sharing: 0gcs enables you to control what you share.
Data Privacy Requests: We want you to be in control of how your personal data is used by us. Subject to local law, you may have the right to be informed of, and request access to, the personal data we process about you; update and correct inaccuracies in that information; have the information restricted or deleted; object or withdraw your consent to certain uses of data; and lodge a complaint with your local data protection authority. You may also have the right not to be subject to automated decision-making, including profiling, where it would have a legal or similarly significant effect on you; and the right to data portability with regard to the data you provided to us. 0gcs enables you to exercise those rights in a variety of ways, including by:
By accessing your 0gcs Account to update your information at any time
When contacting 0gcs and where your issue requires it, we may request more
information from you, such as to verify identity, or indicate that a
response will require additional time. You may at any time refer your
complaint to the relevant regulator in your jurisdiction if you are
unsatisfied with a reply received from us. If you ask us, we will endeavor
to provide you with information about relevant complaint avenues which may
be applicable to your circumstances.
0gcs uses administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the data and the threats posed. 0gcs has implemented a variety of safety and security features to consistently protect your information.
We also implement other appropriate technical and organizational measures to help safeguard and secure your personal data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure or compromised, please immediately notify us by using the contact information below.
This Notice does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or service to which we may link to on this Notice. The inclusion of such a link does not imply endorsement of the linked site or service by us or by our affiliates, nor does it imply an affiliation with the third party. Additionally, we are not responsible for the collection, use, or disclosure policies and practices (including the data security practices) of other organizations, such as any other app developer, app provider, social media platform provider, operating system provider, or wireless service provider, including any information you disclose to other organizations through or in connection with our software applications or social media pages. In addition, our products and services are not directed to individuals under the age of sixteen, and we request that such individuals not provide any information to 0gcs.
0gcs is a global company, and we operate internationally. By making a purchase or otherwise submitting your personal data to us, your information may be transferred to 0gcs in Norway and countries other than your place of residence or in which the information was originally collected. For example, where we have facilities or in which we engage service providers. 0gcs complies with laws on the transfer of personal data between countries to help ensure your data is protected as described in this Notice, wherever it may be.
We may rely on various legal grounds to collect, use, and otherwise process your information, including: your consent; that the information is necessary for the performance of a contract with you; to comply with a legal obligation; to protect your, or someone else’s vital interests; or for a legitimate interest that is balanced against your rights and interests. These legitimate interests may include 0gcs’s interest in improving its products and services, enhancing safety and security, protecting 0gcs or its business partners against wrongful conduct, and responding to customer inquiries and claims. Where applicable, we will inform you whether and why we need certain information from you, for example, whether we need the information to fulfill a legal or contractual requirement and what the consequences are of not providing the information.
If you are located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, we ensure that the transfer of your personal data is carried out in accordance with applicable privacy laws and, in particular, that appropriate contractual, technical, and organizational measures are in place.
For questions or concerns please contact our Data Protection Officer, by emailing privacy @0gcs.com. You may also contact and have the right to lodge a complaint with the Norwegian Data Protection Authority or your local data protection authority.
This Notice sets out the essential details relating to your personal data relationship with 0gcs. From time to time, we may develop new capabilities, features, or offer additional services which may require we make material changes to this Notice. When we do, we’ll let you know by revising the date this Notice was last updated on our website. Other times, we may provide you with additional notice (such as an email) with more information about the revisions. Unless stated otherwise when we introduce these new or additional services, they will be subject to this Notice and become effective when we post it on our website.
For privacy questions or comments, to opt out from certain services, or to submit a data privacy request, please contact us.
Email us at privacy@0gcs.com